Access your account anywhere anytime

Got a question?

• How can I access Emtel Self Care?

  You can access selfcare through one of the following options:
  1. Go on www.emtel.com and click on the icon “self-care”.
  

• How do I register?

  Individual customer:
   Go on www.emtel.com
   Select “self-care”
   Enter your mobile number
   Click on Get an OTP (One Time Password). The OTP will be sent within seconds by SMS to your mobile number.
   Enter the received OTP and click on “Log In to Self –Care”
  
  

  Corporate customer:
   Contact your Emtel’s representative & provide the Emtel number which you want Emtel to register the same as your Company Administrator.
   Go onwww.emtel.com
   Select “Self-Care”
   Select “Register Now”
   Enter “Username”
   Enter “Emtel Mobile Number”
   Enter “Email Address”
   Click on “Next”
  Within a few minutes, the registered mobile number will receive an SMS with the One Time Password (OTP).

• How many characters do I need to include in my password while login on to the Emtel Self Care Portal?

  Your password must meet the following requirements:
  a) At least one letter
  b) At least one capital letter
  c) At least one number
  d) Be at least of 8 characters
  e) Have at least 1 special character
  

• What is an Identifier?

  An identifier is the Emtel Mobile number that will give access to the Self Care account.

• Do I have to pay a fee for registering and using the Emtel Self Care service?

  No, registration and access to Self-Care are free of charge.

• I have already registered for the previous mobile Emtel Self Care. Can I use my previous credentials to log in to the new Emtel Self Care?

  To have access to the new enhanced Self Care, you need to register again through www.emtel.com.You can use the same credentials. In case of the wrong password, you can click on ‘Forget Password’ link on the Self Care homepage

• Does Emtel Self Care show my real-time consumption?

  Your usage and detailed usage are updated every hour.

• Historical bills are available for what period?

  Bills for the last 6 months are available on Self Care.

• How do I retrieve my password if the same has been forgotten?

  Go on the home page of Self-care and click on “forgot my password”

• How can I view the detailed usage of previous months?

  On your Self Care homepage, go to “Call Details” where you can view the type of usage like SMS, Calls, and Data.

• Can I buy Emtel Packs via the Self-care portal?

  Yes. You can buy Emtel Voice, SMS and Internet Packs on Emtel Self-Care and much more.

• How to view a request/complaint?

  On your Self Care homepage, click on “Tickets” to view all tickets which have been registered for your number(s).

• How can I track my request status?

  On your Self Care homepage, click on “Tickets” to view all tickets which have been registered for your number(s).

• Where can I view my payment history?

  On your Self Care homepage, click on “Transaction Details” to have an overview of all previous bills settled.

• How can I pay my bills?

  On your Self Care homepage, click “Bill Payment/ Recharge”. Select the bill(s) you want to settle, click on Pay and follow the steps.

• I have already registered for the new Emtel Self Care but cannot access it now. Why?

  If you are already registered on your new Self Care and do not have access to it, please ensure that the SIM you are using has not changed ownership and is active. You may also contact our Customer Care for FREE on 8970 or if you are a corporate user, you may contact your Emtel Account Manager for assistance.